Please read below for a full explanation of how we treat the personal information you submit to us.
The information we request from you is minimal and is gathered solely to register/maintain you as an Lalabox.co.uk customer and/or to register/maintain you as a subscriber to our mailing list. The standard information we request when you sign up to Lalabox via our Website is as follows: e-mail address, full name of recipient, age of recipient, shipping address, phone number (optional) billing information (credit card number, billing ZIP code, billing country, CVC) (“Personal Information”).
Lalabox uses this information to process and ship your orders and to keep you up to date with your shipments and occasional Lalabox promotions. We gather no information from you other than the information you voluntarily provide and Lalabox will never sell, rent or disclose any of your Personal Information with third parties for marketing purposes. Lalabox uses industry standard encryption techniques and stores all personally identifying information in a secure manner. In addition, Lalabox stores all Credit card information with a third party PCI compliant credit card vault.
What do we do with your Information?
Lalabox uses your Personal Information with a view to give you a high-quality customer experience. We will use your e-mail address as our primary source of communication with you and will send monthly notifications regarding the renewal of your subscription. We will also use your e-mail to contact you personally if we find any errors with your account (e.g. invalid shipping address due to typo). If you are signed up to our mailing list, you will receive occasional promotional e-mails from us. If ever you wish to stop receiving these e-mails, there is an 'Unsubscribe' link at the bottom of each e-mail that you can click to remove your e-mail address from our list. If you leave an item in your shopping cart, but have entered your e-mail address at the start of Checkout, you may receive 1 to 3 e-mails encouraging you to return to the website and complete your sale. Any concerns whatsoever in regard to this can be sent to
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Lalabox will not knowingly collect Personal Information from visitors younger than thirteen (13) years of age. We encourage parents to talk to their children about their use of the Internet and the information they disclose on websites. Parents are also advised to research and if necessary, utilize Parental Control tools to prevent children from submitting information online without parental consent. If you are at all worried that your child has submitted Personal Information to us online, please reach out to us at and we will take immediate action to remove this information from our servers.
How long will you retain my information?
Where we process registration data, we do this for as long as you are an active user of our Site and subscription services and for 3 years after this (unless you choose to fully erase your data once you stop using our subscription service).
Where we process personal data for marketing purposes or with your consent, we process the data until you ask us to stop and for a short period after this (to allow us to implement your requests). We also keep a record of the fact that you have asked us not to send you direct marketing or to process your data indefinitely so that we can respect your request in future.
Where we process personal data in connection with performing a contract or for a competition, we keep the data for 6 years from your last interaction with us.
Online Policy Only
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.